Airtel — for balance cut off and not fraudulent in nature

Address:

Rajkot, Gujarat, 360003

My qname is pratik vitthalapara,
i am practising company secretory in rajkot gujarat.
i have complain regarding cut of balance due to self sms service sending by airtel company at any time and start any valyu added service to cut balance of customer. i have problem that in my mothers celluer number [protected]
which is used of airtel companys sim card.on 13th july 2018 they started vas service and i was awared about that service on 15ty july 2018 at 9:30 p.m. then i called at 198 at customer care and they said that service activate by company sending sms without intimation of customers and when i called at customer care they said that to me we are not be scared from consumer court .
and also they delete balance cutt offs masseges directly to customers mobile phones.my mothers dont know about the balance cutoff. airtel cut of 30 ruppes balance without permission of my mother nd anyone.and when i request him to refund it they was denied for that. if the compnies do whatever he wants than a where common man go?