Airtel — Forcing to opt for Postpaid Services

Address:	338, SANJEEV NAGAR, NEVRI. NEW JAIL ROAD
Website:	www.airtel.in

Respected sir,
I am Ravi Prakash Tiwari and I had an Airtel Prepaid connection ([protected]), this complaint is regarding misleading the customer and delaying services for forcing to opt for Postpaid connection.

One day I have seen an offer in my airtel thanks app that I can get 2 postpaid connections in just 499 Rs, I have opted for that offer and submitted my OTP, my connection got converted within 12 hours and I was being informed that its 399 for just 1 connection, and the plan I opted for is not available. I filed a complaint regarding this in airtel help center on (27/11/2023) I was being informed that I can not opt that offer and I did not want to continue with postpaid so I requested to opt out and my sim got un-register in 2 hours.

After all this, I have reached an Airtel office in Karond, Bhopal, Madhya Pradesh (462038). The customer executive said that my sim would start working in 4-5 and if I wanted to opt for postpaid, they would start the connection in just 2 hours. I have reached out to customer executives many times and I have been told that have only option to get my connection started early is to convert it into a postpaid connection. The weird situation and monopoly is that, stating the employee’s line “We can convert prepaid connection to postpaid connection within 12 hours but we cannot convert It into prepaid in 12 hours for that we take at least 5 days, and if you want you can deposit 2000rs (which is the 4-month advance of postpaid plan) and we will start the connection in just 2 hours”.

I am a government employee working in a prestigious organization at an emergency service department and this is my only official contact number. I request you take strong action against the service provider and, Please help me restart my number as soon as possible. I will be very grateful to you.