Airtel — Fraud ads and then reluctant to help or answer

Dr. Surendra Chaudhary

from New Delhi, Delhi

Address:

New Delhi, Delhi

I got a msg from company on 29 July that on recharge of Rs 49 I can get 150+150MB 3g net for validity of 28days. Offer valid till 4th Aug. I recharged on 3rd. I got 150+150MB 3g net but with validity of only 7 days. I've been trying to contact customer care but they are not helping me. They put me on hold, transfer my call to senior representatives which is not answered and I am also charged for the wait time. Finally the phone automatically gets disconnected.

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Airtel customer support has been notified about the posted complaint.

Aug 11, 2014

Updated by Dr. Surendra Chaudhary Nope. My issue hasnt been solved yet.
2 days back Airtel representative called me for some New recharge offer and when I told him about my previous issue (the above said) he disconnected the call midway...
I have mailed you my airtel number at the above provided email id. Still waiting to see if the issue can ever be solved..

Aug 13, 2014

Updated by Dr. Surendra Chaudhary Today i got a call and the representative lady said that 'I have finished my total net available they cant do anything or they could have helped me '. But the truth is i still had more than 200mb of data left. When i informed her, she was like 'i dnt know what detail you got on your mobile but my system says your data has been used up. For now I cant do anything. Next time if have any issue contact us.'

This is no way of helping/sorting out issues...

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Chaudhary,

This is with reference to your post dated 05 Aug. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel Customer Service Team)
Bharti airtel Ltd
airtel.[protected]@in.airtel.com
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