Airtel — fraud bill for mobile

Address:

Kolkata, West Bengal, 700091

I am a customer of yours for the last 3 years. But this month suddenly i recieved a bill of rs1051.00 which is total fraud and miscommitment made from your side. On january i made a payment of rs 770 and have rs 140 outstanding. On the last call on january i also informed that since i do not want any internet connection, so you will be giving a discount of rs 100 on top of my monthly rental of 349.00. This facility i used to have from the very first day. Which means the total rental comes to 249.00+ gst. I was also informed that you will waive off 100 rs for late payment since i have made the late payment for nov 2017. And in this bill its showing again a late payment of 200 whereas the due date has not come.

If you want you have all the vox files with you and a message was also sent to me in regards to the discount. But now you customer care team is totally denying the option. So the only way left for me is to part ways on a friendly note and of course i will not be paying any further until and unless the total issue is resolved asap. This has been very disappointing like a reputed company airtel.in simple terms this is fraud.

So if you can consider it its good otherwise i have to look for some other options.

Regards
Bikram lahiri