[Resolved]  Airtel — Fraud deduction of balance

Address:	Bangalore, Karnataka, 560001
Website:	Airtel

I use a airtel 4g sim which i have been since past 5 years.recently when i was checking my data balance i found out that my main account balance have been deducted for an amount of Rs.70 in a matter of 2 hours.when i checked my data balance was 315mb at that point of time.so i checked my last 5 data as well as voice transactions.i did not find any mention of such deduction of money in the past 3 days.so i called airtel customer care now what i got to hear blew my mind.they told me that i have been using multiple applications over my 'smartphone' which has caused the charge to happen from my main balance inspite of my data balance.when i asked them what do u mean by multiple applications they tell me i cant use more than 1 application at a time if i dont want this to happen again(like if i am using facebook i cant use whatsapp or anyother app simultaneously).i asked them is this your new scheme or something about the multiple apps that i wasnt informed about or hear about anywhere? They told me yes sir it has started few days ago and it is the new scheme. When i asked the definitive date and time of this new scheme they cut my call, so i called again and this time branch manager took my call(as she introduced herself).she tells me the exact same thing about multiple apps so i asked her mam i have been using multiple apps since more than a year and i guess whole of India is doing that as we use the so called smartphones! So after arguing with them for about an hour she told me we are very sorry sir and i wil refund your money immediately.i got the 70rs. back(ignoring the 20rs i lost calling them which they charge 50paise per minute).
Now what i felt was i might not be the only one to have faced this.they might have fooled others giving this utter stupid 'multiple apps usage' as the reason.people are not so knowledged about such things and moreover they dont wanna get into this for a mere amount of "70Rs. Or whatever". But i found this ridiculous and annoying from the giant which is AIRTEL( Now International).
So i decided to raise a voice to avoid such incident from happening with others.