[Resolved]  Airtel — Fraud IVR for broadband users

Address:	560070
Website:	www.airtel.in

This is a whole new way to scam customers from a company which is apparently MOST TRANSPARENT... here is my complaint

1. I called the customer care to ask them why i am not getting any bill by post since 18 months now but instead in the IVR i have by mistake activated some sort of a Rs.1499 smartybyte

2. the IVR as any customer knows is designed to ensure that they spend minutes clicking on 1 or 2 and so on so that they can waste their time and in turn be charged for the calling minutes

3. i used to click 1 three times and a 9 to connect to the customer care but this time they have introduced some Rs.1499 top up pack and when i pressed 1 twice the pack has been activated

4. the best part is that after i reached the customer care they are telling that they cannot cancel the pack

if that is the case, this is total fraud and kindly disconnect my connection

Anirudh
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