Airtel — fraudulent communication through texts and customer care executives

Address:

500081

Sir/mam, i've recently bought a new phone and got a message from airtel that, as i've upgraded to a new 4g handset + 4g sim, if recharged with inr 399, will get an offer of 1gb/day and unlimited calls both local and std with a validity of 84 days. (Screen-shot of the text message attached)

I've called the customer care center through 121 number at 8:20pm on 13 september 2017 and spoke to executive that airtel app is not showing the offer. She suggested to recharge manually entering inr399 to avail the offer and it will be valid for 84days. She confirmed that again as well!

I've recharged my number - [protected] with inr399 with transid 240668 at 8:23pm on 13 september 2017.

I've called the customer care centre again at 8:30pm to confirm whether the validity has been extended to 84 days or not. The executive (Vaishnavi) has told me that the system is not yet updated with the recharge and assured me that the offer applies and i will get the validity for 84days. (Call conversation attached)

But, my account has been extended by only one month and called the customer care to findout that there are no such offers applicable to my number.
I'm utterly disturbed with the non-applicability of offer when it was communicated to me and i've double checked the applicability of offer twice with their representatives. Now airtel is denying me for the benefit of same to be credited to my account and updating my validity of offer to 84 days.

I demand an immediate action, to resolve the issue effectively and credit me with additional validity.

—
Regards,
Venu v,
[protected]