Airtel — fraudulent online payment practice by airtel

Bill payment on airtel website does not allow paise.

The reason online payment and transactions are made is to transact in paise and decimals. However airtel website has been build in a very clever way to cheat customers. Bills are generated involving paise and when customer tries to input same in the amount due the bill amount gets rounded off to a higher denomination. My bill dated dec 2017 is for amount rs 709.60 but while trying to make payment in their website the due amount taken is rs 710/-. An excess of 40 paise is cleverly moved to airtel.

As a customer i do not want to pay anything excess and wait for a month so that same can be adjusted in my future bills.

This is a huge malpractice as they have a large client base. The entire process is at the moment involving in few paise but if i look at the whole picture you can be handling hundreds of customers like me where you are fraudulently making money by charging extra be it in paise or rupee and in the end while closing off the mobile account you might not even return anything back as the customer might overlook this negligible amount in paise.

I hope this is taken on a stringent note and airtel update their so called "technical glitch" else a legal action needs to be called for.