Airtel — Fraudulently charged for 16 mbps plan but given 8mbps plan since last one year

Address:	Bangalore, Karnataka
Website:	www.airtel.in/

Account no: [protected] Landline no: [protected] I have brought this connection last year, where i had asked for 16 mbps plan. According to the customer support that I talked to, airtel executive came to my house and installed the airtel broadband connection. At that time, I was promised that currently due to either hardware or server issue I can not be given 16 mbps line. I had settled for 8 mbps connection, as the airtel executive ( Mr. parthiban - area Bilekahalli/ JP nagar phase 3) promised me that within 2-3 months I'll get the 16mbps line. Its been more than a year now that i have taken connection still the speed has not been upgraded to 16 mbps and i still have to use 8mbps speed and pay for 16mbps, (I am having 1399 plan which is actually for 16mbps speed but I am getting only 8 mbps speed.) This is unacceptable. Please take the necessary action. My whole apartment is facing the same issue from the airtel side. They are not willing to take any action and its been more than a year now. I request you take strict action against airtel for this rampant extortion of money by claiming false net speeds and makeing false promises Area: Bilekahalli/ jp nagar 3rd phase, bannerghatta road, bangalore, 560076