Airtel — From last 3 days I am trying to connect to your customer care executive with no luck

Address:	Pune
Website:	[email protected]

Hello,
I am Swapnil Rahane.
From last 3 days I am trying to connect to your customer care executive. But ivr and all that stuff doesn't help to connect.
Then somehow I managed to put a request for set top box upgrade. And I got this message.
Hi! service request for Airtel DigitalTV [protected] is successfully generated with reference no.25512039. Your safety is a priority to us. To know the precautionary measure taken by us, click here https://bit.ly/Safety_Update. For applicable charges, click https://bit.ly/2N70H9g. For more assistance, please call [protected].
Still I have not received any response from your customer care team.
Then I tried calling on given no. In message it's not in service because it's not recharged.

Is this the way of Airtel Thanks... helping customers.

Then I sent a email on their email id...
Still no response.

They are only interested to join new customers.
They don't care about old ones.
I can say this because they responded me for a new connection.

The customer care executive don't even take a step to register our enquiry...

Pathetic Airtel DTH after sales...