Airtel — Harsh customer support Behaviour

Address:

New Delhi, Delhi

Sir, We are using a prepaid number [protected]. There was a deduction of Rs. 405 in five minutes from our account. On asking the customer support they said that it ie because of Internet usage although we already had Internet plan with balance MB even after deduction of Rupee balance. The customer support executive was very rude and she had no courtesy even to listen to what we wanted to say. She just said one thing repeatedly and then disconnected the call even without resolving the problem. Please look into the matter as it is harassment on the face and airtel customer support should be penalised for this and our balance should refunded immediately.