Airtel — higher rate charging than the plan, negligence

Address:

Khammam, Andhra Pradesh, 507123

Sir, my airtel mobile no. Is [protected], some 15 days back i recharged with rs.39/- and the plan is call rate rs.1 paise per one second. But unfortunately i was charged rs.1 per one second. Then again some 8 days back i again recharged with rs.39/- and they are charging as rs.1 per one second. I contacted first customer care and then they told the problem will be rectified within 4 days and registered complaint but did not send message complaint id. Again after 4 days i contacted airtel customer care again they told 2 days will be taken to rectify the problem. I asked to refund my money. But they told money will not be refunded. Again i called customer care for rectification, this time they told it will be solved within 48 hours and gave complaint id no.[protected]. But till to date not solved my problem. I told that customer care is not taking proper care of customers and i will lodge compliant in forum, for this they told to lodge the complaint. All customer care calls are recorded please verify. This shows the negligence. Hence i request you to solve my problem with my money returned and penalty may be imposed for wasting my time calling to customer care.