[Resolved]  Airtel — Huge bill amount to illiterates without setting credit limit

Address:

Chennai, Tamil Nadu, 600081

This is regarding the Bill amount issue for Airtel Chennai Postpaid Mobile Number - [protected]: The user of this mobile number is illiterate. She was using the mobile assuming that there will be an alert if she speaks too much. But she recently got a Bill Amount of INR 8000+ for the month of January 2016.

She is not afford to pay such a huge amount. Even for Corporate Employees, they set a Credit Limit not more than 2500 INR. But on what basis, they set a huge credit limit or no credit limit for this illiterate lady i dont know.

Even I have written a mail to [protected]@in.airtel.com to come to a reasonable amount for settlement and waiting for their response.

Since the connection is live and she continued talking without knowing the impact of receiving such huge amount of Bill. Still the connection is live and no one blocked it even after informed to Customer Care in 198.

Now she is helpless and cannot afford to pay such a huge amount. She is ready to settle some reasonable amount and requesting Airtel representatives who are continuously calling her and troubling her to make payment immediately.

Could you please intervene to help this person. thanks.

Best regards,
D. Ravikumar.