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Airtel — I am complaining about refund

I have ordered a product from puma and payment was done from airtel payment bank but i have returned it the refund was added in airtel payment wallet but i was unable to use it was showing. To update a account when i updated the to saving account then the money was lost i am in very problem plz let me help transaction id is [protected] merchant transaction id is MtcwzxdNU3K46f
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