[Resolved] Airtel — I am complaining about the false offer shown in my airtel app "Just for You"

jbaloni

from Gurgaon, Haryana

Address:	603103
Website:	My Airtel app and offers shown in that

I have seen the offer of Rs 549/- =" Unlimited calls+42 GB, 28 days (data limit 1.50 GB/day) recharge before 31st of march 2017 and get the offer for 12 months. T & C apply."and later confirm the same through dialing *121# my offers, when i have recharged, i got a different message where it mention that 3 GB on 4 G head set and 1 GB for others, this is just a way to make people fool.

i am not happy with that and want my money back.

Please look into the same on urgent basis.

Jyoti Baloni

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Apr 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Airtel Customer Care's response Dear Jyoti,

This is with reference to your post, dated 9 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Mar 10, 2017

Updated by jbaloni Hi,
Please find the attached images for you reference.

Jyoti

Verified Support

Mar 12, 2017

Airtel Customer Care's response Dear Jyoti, ,

This is with reference to your post dated 9 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

angucool

from Karur, Tamil Nadu

Dear jbaloni,

I am also faced same issue with rate cutter recharge. But it would be around cost of Rs.40. But u had donr for Rs.549/-. Just Complaint with airtel to refund the amount to u. If it not happen just raise the against them in TRAI / Consumer court with detailed documents. Just keep the massage from app by taking snap shoot and massage from AIRTEL

ANGURAJ

devrishi87

from Bathinda, Punjab

Hi Jyoti,

Did you get a resolution of your complaint? I also got this offer, but after reading your complaint I am concerned of it's a legitimate offer from Airtel. Can you please share some information on your resolution? Did you actually get 42GB of data or did they refund your money?

Thanks
Dev