Airtel — I am getting bills for the number deactivated by Airtel. Number was active for only 1 Week. | |||
Hi, On 7th May 2015 Airtel provided Sim mobile no. [protected], account no. [protected]. the number was active after 1 Week and then again deactivated on 25th of May for verification issue in-spite of following all the procedure for verification and submitting all required Documents. I had to run around and call Airtel Executive to do the verification again but he never responded back ( I have SMS Conversation for the same). When spoke with customer care I was informed that the number is disconnected as the documents were not submitted and there will not be any bills generated for the same. Now I am getting Bill for this number. and since the number is not activated any more I am not able to view the bill When i spoke to Airtel, they informed that the number was active and was disconnected on 2nd of June. Total bill due is Rs.285. I paid Rs.100 for sim card which I used for 1 week. Please find the bills screenshot attached for May and June. Please help me resolve this. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 3 July 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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