[Resolved] Airtel — I am not able to access internet in my nexus 5 mobile

bsahu1983

Address:	Khordha, Odisha, 751024
Website:	airtel

Hello Team,

This is regarding the Ref47933061 and was escaleted with reference number C3GSP[protected]. I have log this request on 22 may and till today no resolution and no one is updating the status.

I have recharged 349(1GB data/day) in [protected] and was able to access net from my nexus mobile. Now when i have recharged 399(1gb/day) pack in [protected] it stopped working. I am able to access the data pack from other sim (BSNL, JIO, Idea) but not from Airtel. There might be some issue and restriction for this pack which is stopping me to access the net pack.

Please help me to address the issue with high priority as it is pending from last 14 days with airtel support team.

Thanks
Bhagirath.

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Jun 7, 2017

Complaint marked as Resolved

Please find the content of the mail from Airtel: Dear Bhagirath, Greetings from Airtel! This is in continuation to your email regarding inability to access 4G internet services on your Airtel mobile number 9583884431. We regret the inconvenience caused you in this regard. We tried reaching on your number 9583884431, however were unable to touch base with you. We wanted to update you that, we are following up on your issue with concerned team for an early resolution and closure of your issue. We will reply to you with the status of your concern at the earliest. We request your cooperation until such time. Thanks for reaching out to us. Delighted to assist you. Best Regards, Rohit Halappanavar Service Specialist airtel How can you say the issue has been resolved. Please do the needful. Thanks Bhagirath.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

Airtel Customer Care's response Dear Bhagirath,

This is with reference to your post, dated 5 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Jun 06, 2017

Updated by bsahu1983 Hello Team,

My issue is still there but i got one message with reference number like the issue has been resolved. Please address the issue before closing the ticket. I have recharged 50MB data and i was able to access the 3G data atleast. If you are not able to provide 4G data please make me enable to consume atleast 3G data.

Please please have a look on this as it was pending from last 15 days.

Thanks
Bhagirath.

Jun 07, 2017

Updated by bsahu1983 If you are following up with the concern team how can you mark this as resolved. Please don't try to bluff the customer.

Thanks
Bhagirath.

Jun 07, 2017

Updated by bsahu1983 Please find the content of the mail from Airtel:

Dear Bhagirath,

Greetings from Airtel!

This is in continuation to your email regarding inability to access 4G internet services on your Airtel mobile number [protected].

We regret the inconvenience caused you in this regard.

We tried reaching on your number [protected], however were unable to touch base with you.

We wanted to update you that, we are following up on your issue with concerned team for an early resolution and closure of your issue. We will reply to you with the status of your concern at the earliest.

We request your cooperation until such time.

Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
Rohit Halappanavar
Service Specialist
airtel

How can you say the issue has been resolved. Please do the needful.

Thanks
Bhagirath.