[Resolved] Airtel — Idle maintenance fee | |||||
Have taken a new High Definition Set up box, On subsequent recharge they are deducting Rs.15 calling it as Idle Maintenance Fee. They claim this charge is idle maintenance fee for customer charge after due date. Though I have paid for the Set up box, Installation and dish, I am not sure what kind of idle maintenance they are doing on my set up box. With a week of delay they charge 15 bucks for maintenance. These charges are not explained to me before selling me this product. Was this information helpful? | |||||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 30, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
Very bad service, On subsequent recharge they are deducting Rs.15 calling it as Idle Maintenance Fee.These charges are not explained to me before selling me this product. I want full explanation and No other dth company charges this amount...!!!
my DTH Id is [protected]
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my DTH Id is [protected]
Airtel DTH is deducting 15 rs every month from my account in the name of Idle maintenance service. The recharge is valid only for 28 days and not full 30 days. I had very bad experience with airtel dth service. The Dth box does not work properly and there is no signal when a small cloud or rain comes. I am discontinuing airtel dth service and going for another dth company.
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my DTH Id is [protected]