Airtel — Illegal Misrepresentation and Exploiting the customers by giving wrong information by Mr Mridul Singh from Airtel Customer Service

This is with reference to complaint id [protected]. On 20th October, 2023, We bought the Airtel Black Plan Id no [protected]. On 20th October 2023, we called the airtel customer executive Mr. MRIDUL SINGH, who had came to our house to explain the plan and details in Kashimira. We already had another plan with us, Airtel Fiber with a dongle and it had a benefit for FREE NETFLIX TILL WE CONTINUE THE PLAN, on the day when the fellow came, we asked him to merge both the plans, as we wanted the dongle for our personal use and the WIFI for the house. I asked him twice, that whether the NETFLIX WILL CONTINUE IN THIS PLAN?. He told us FALSE STATEMENT and said, " Yes, mam, the netflix will start to continue as soon as i merge the plan and it will play automatically like earlier". But after we installed the WIFI, the NETFLIX STOPPED PLAYING AND SHOWED TO UPDATE PAYMENT DETAILS. When we went to the customer center, they said that this plan does not include NETFLIX, you have to buy an upgraded plan for that. IF YOU DID'NT KNOW THE INFORMATION, THEN WHY YOU MISREPRESENT IT IN FRONT OF THE CUSTOMER?. IF I WOULD HAVE KNOWN THIS FACT EARLIER, I WOULD HAVE NEVER BOUGHT THE PLAN, I WANT MY COMPENSATION FOR THIS OR I WANT THE NETFLIX BACK IN MY PLAN WITH NO EXTRA CHARGES OR I SHALL COMPLAINT AGAINST THE EMPLOYEE AND THE COMPANY FOR "FRADULENT MEANS", FRAUD BY MISREPRESENTATION, DISHONESTY WITH THE CUSTOMER AND SHALL NOT HESITATE TO GO MORE FURTHER.