[Resolved]  Airtel — I'm complaining about sim activation

Address:122015
Website:Airtel

I requested mnp from vodafone gujarat circle to airtel ncr circle. On 11th may, my network of vodafone disconnected and after inserting new airtel sim in my mobile i received a message by saying "my services have been set". I tried to verify the sim as per procedure by dialling 59050 after 4 hours but till now i was unable to call that number because of call is getting rejected. Now that it's been 5 days that my network has disconnected but my sim has not get activated till now. I have even completed e-verification from alternate number thrice and i was informed that my sim got activated by one of the airtel representative who called from [protected] to my alternate number which is of my friend mobile. I raised complaint regarding non-activation of sim for 4 times but the end result is zero. Now i don't know the reason behind non-activation of sim and unable to do anything. And not getting proper response from airtel. My mobile no is [protected] and sim no is[protected]u. Alternate number to contact is [protected].
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Jun 22, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 16, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 16 May 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 18, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 16 May 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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