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[Resolved]  Airtel.in — Bill overcharged

Address:New Delhi, Delhi

Hello Team, I am using the number [protected], in which I have opted for 299 2G network combo plan. However, the company is charging according to 3G network. The executive told me there are two options under 299 combo plan: (1) 2G - 1.5GB OR (2) 3G - 750MB And I have opted for 2G network, in which I should get the 1.5GB data free. However the bill has been generated according to 3G plan in which I got 750MB free after that it has been charged. However, I have not used the 3G network I have used the network according 2G services. The total usage was 0.96GB. According to customer care executive the 2G network option has been withdrawn by the company but I had no clue about it as no one has informed me or called me regarding this. Note: The same executive who sold me this plan is still selling the 2G network 299 combo plan. Please look into this asap and revert me on [protected]. Thank you. Regards, Khushbu Chhatwani
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Complaint marked as Resolved 
The extra amount charged has been adjusted. We are satisfied with the resolution. Thank you Regards, Khushbu Chhatwani
Airtel customer support has been notified about the posted complaint.
Sep 24, 2014
Updated by MukeshRatnani Hello Team,

I have also complaint number 58207325 in Airtel services.

Thank you.

Regards,
Khushbu Chhatwani
Complaint comments 
4 Comments

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Comments

Please look into this matter urgently.

Thank you.
Khushbu Chhatwani
Reply
What is the status?? I have not received any response.
Reply
Dear Mr. Chhatwani,

This is with reference to your post dated 24 Sep. 2014. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Reply
Dear Mr. Ratnani,

This is with reference to your post dated 24 September 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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