[Resolved]  Airtel — Incorrect bill charges

Address:

Hyderabad, Andhra Pradesh

I have been a loyal customer to airtel for more than 8 years now . I am using a postpaid no ([protected]) . From last 2 months i am using roaming services of airtel . I was told that roaming charges would be 80 paise per minute for both STD and local once i exceed the free usage pulse allotted to me . But to my horror when i checked the bill yesterday i released that have charged 1.15 rupees per minute for STD calls . Airtel has inflated the bill and sent it across to me . When i raised the issue with the customer care, they were unable to figure out the issue . They kept on telling that they would give the discount and they expected me to drop the issue for which i refused . I told them i would like to speak to their manager, so arrange a call back . They told me that they have arranged a callback within an hour, till date i have never got a call back . I already called up thrice and i have been wasting the time explaining the issue over and over again . They have given me the reference no[protected], please look into the issue as soon as possible . As a customer it hurts to see Airtel treating us in such a bad way . I have been literally begging airtel to arrange a call back . All my efforts have turned Futile .