[Resolved]  Airtel — Incorrect bill & fraudulent activity

Address:

500073

Respected Sir/Madam,

My Airtel Postpaid No.[protected]

My Bill was generated on 06/06/2016 when i saw my billed amount as Rs. 927.66 for the month of May I got shocked so i thought of checking details through online but details were not available, so i called customer service and checked with them they said they can provide or view details online only after 72 hours. While they can provide bill amount why can't they provide details immediately so that we can decide whether we need to continue with the service from Airtel or we need to cancel the connection immediately. Who will pay charges for these 72 hours?

So that I went to Airtel Showroom at Panjagutta, Hyderabad to check the details their the representative said due to exceeding of data usage I got huge bill and refuse to give detail information. As per postpaid connection service the remaining data of previous month we can utilize in next month, when I used that now they said that no it will be charged so that only I received more bill. So I requested them to cancel my connection the service representative said that first we need to clear the bill then we need to provide Photo ID proof and it will take 7 working days to cancel.

Already fed with Airtel Bill and wrong information/services provided them, If I wait for 7 more days who will pay the charges for this 7 days. (i.e) previous 72 hours = 3 days + 7 working days of cancellation = 10 working days (of course 10 working days contains at least 2 non working days) = 12 calendar days. Later even for this 12 days customer need to pay the bill.

At any cost Airtel like to get squeeze money from customers by delaying from their responsibilities (I feel this is like a fraudulent activity from Airtel).

I request you to go through the above complaint and take necessary actions on this.

Regards,
K. Sathish Babu