Airtel — incorrect bill received after relocation and harassment afterwards by people acting on behalf of airtel

Website:

www.airtel.in

Hi,

Firstly, i have been using airtel for the last few years, and have little trouble resolving issues, but this time the inability to resolve this matter for the last 1 month by the customer support have prompted me to address this issue on this platform.

To clarify mentioning below the points & sequence of events which led to all this:

1) i made a relocation request on 21st sept, and as suggested by the customer care tech support, i took the modem along with me and shifted to the new house on 26th where new installation was done, successfully.

2) due to some error in your system, i did not receive any communication regarding ebill for the period 26/08/2017 to 25/09/2017 for the old number, and despite me reminding the customer care of the same, i did not get the ebill for that period.

3) however, i received the ebill for the month of 26/09/2017 to 25/10/2017 on 29th for the new connection, which i paid successfully on 30th oct and that's why the amount due is 0. Reference number on the netbanking. This has already been communicated on these calls.

4) on nov 2, i received the ebill for the month of 26/09/2017 to 25/10/2017 for the old number with the incorrect amount and period, adding the amount for aug and sept bills, presumably due to a functionality bug on your system.

Again, for old number [protected] it should have been rs 2476 for the period 26/08/2017 to 25/09/2017, and this number should already have been deleted from my account immediately after the relocation.

There have been countless calls which have resulted into nothing. People from various numbers, acting on behalf of airtel, have called to resolve the issue without having any idea on this. It will be difficult to keep responding to all these useless conversations.

Now, i have invested a considerable time and effort in explaining to each and everyone of these conversations. I would again request you to take this matter to heads of every concerned departments and would urgently request a response from them. I would expect better efficiency from airtel.

Thanks & regards,
Anil kumar singh