[Resolved] Airtel — incorrect billing of dongle

shwetakps89

from Mumbai, Maharashtra

Address:	400709
Website:	Airtel

My dongle no [protected], was purchased in november 2016. I paid advance rental of six months. Out of which i hardly used 3 months. I was not informed that i would be charged a bill after 6 months as i understood it was prepaid and the connection would be suspended on not recharging. I am being billed now and harassed by call from a number ‭[protected]‬. I will not be paying bill for something that i have not used and complaining for being harassed on call.

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Aug 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 28 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 28 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 31, 2017

Updated by shwetakps89 Where have you shared the resolution details? I have not received any intimation from your end.

Aug 14, 2017

Updated by shwetakps89 The problem is still not solved and I am still getting calls from Airtel asking me to pay the bill.

Aug 15, 2017

Updated by shwetakps89 Airtel blocked my mobile connection for not paying bill of dongle, which I have not been using for past 6 months. I have never missed a due date of mobile connection. This is out of hand and really insulting for a loyal customer. Thank u Airtel I am porting out now.