Airtel — Incorrect charges for international roaming

Address:	411028
Website:	www.airtel.in

Its starts from here: We have to travel abroad from India to UK for 6 months.

I was not aware for the tarrif and charges and was using the Airtel number from last 10 years.
I called the 121 line for Airtel Customer care and we discussed the same for an hour and finally he asked for how much time is your visit, I said 6 months.
The Analyst asked me to go for 999 package where the charges as per him is 30 mnts incoming free and SMS free per month.
No one informed this to us that we need to enable the package again after 25 days.

They said "OK we are activating this as per your request and every month you will get charged with rupees 999 on your Airtel Postpaid bill for +91-[protected]"
"Please call 121 to deactivate
Then we got bills for worth rs 11000 and 8000 rs INR.

I called the 121 line and it was informed that we are not in this package and that is why we are charged with this much of amount, and from that time we are in calls with them and lots of communication has been placed for the same and finally i asked the team to go ahead listen to that call and see if that Analyst provided us this info.
There was no response in this but they are simply ignoring this conversation.

The team Airtel called me that they are ready for waiver for rs 2950 and then they changed that today 1300. INR
All i want this to be corrected and charge me what was communicated.
Also they send me lots of inorrect stats for bill as well.
We are completely mis-communicated for the same and i am not ready to pay such bills as this is something needs to be corrected.

Just for an update again i m using this from last 10 years and also most of my connections whether its DTH or Internet or Broadband I always prefer to use Airtel.
Looking foward from help with you in this.