[Resolved]  Airtel India — REFUND OF ADVANCE AMOUNT CHARGED

Address:Hyderabad, Andhra Pradesh

FIRST THEY HAD COLLECTED MONEY OF RUPEES 500 FROM ME THROUGH ONLINE MODE AND ASSURED ME THAT THEIR EXECUTIVE WILL CONTACT ME WITHIN 48 HOURS AND PROVIDE ME THE SIM AND ACTIVATE THE airtel MyPLAN. BUT THESE TURNED OUT TO BE FALSE PROMISES, I HAD NOT RECEIVED THE SIM AND SERVICES ARE NOT ACTIVATED. I HAD MADE PAYMENT THROUGH ONLINE MODE BY USING CREDIT CARD FOR AN AMOUNT OF RUPEES 500 ON 14/10/2013. TRANSACTION REFERENCE ID FROM ICICI CREDIT CARD ON 14 OCTOBER 2013 IS 74766513287340839503468. THE AMOUNT HAD GOT DEBITED BUT THERE IS NO SIGN OF AIRTEL PROVIDING ME THE NEW POST PAID CONNECTION INSPITE OF SEVERAL EMAIL COMMUNICATIONS TO THEM. NOW CAN ANY RESPONSIBLE PERSON FROM BHARTI AIRTEL CORPORATE ORGANISATION RESOLVE THIS ISSUE OF WRONG CHARGES AND REFUND ME BACK MY FULL AMOUNT SINCE THEY ARE UNABLE TO PROVIDE THE SERVICE SINCE 14 OCTOBER 2013 INSPITE OF SEVERAL REMINDERS AND REQUESTS. MY PLAN ID IS MYOP[protected] PLEASE PROCESS MY REFUND OF RUPEES 500 IMMEDIATELY AND STOP HARASSING ME.
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compalint resolved after a lot of hue and cry thanks to the team of www.consumercomplaints.in for helping me in resolving the complaint
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CAUSES UNDUE DELAY IN PROVIDING SERVICES TO THE CUSTOMERS. FIRST THEY HAD COLLECTED MONEY OF RUPEES 49 FROM ME THROUGH ONLINE MODE AND ASSURED ME THAT THEIR EXECUTIVE WILL CONTACT ME WITHIN 48 HOURS AND PROVIDE ME ACTIVATION OF BROADBAND PLAN. BUT THESE TURNED OUT TO BE FALSE PROMISES, BROADBAND SERVICES ARE NOT ACTIVATED. I HAD MADE PAYMENT THROUGH ONLINE MODE BY USING CREDIT CARD FOR AN AMOUNT OF RUPEES 49 ON 14/10/2013. TRANSACTION REFERENCE ID FROM ICICI CREDIT CARD ON 14 OCTOBER 2013 IS 74766513287340839326332. THE AMOUNT HAD GOT DEBITED BUT THERE IS NO SIGN OF AIRTEL PROVIDING ME THE NEW BROADBAND CONNECTION INSPITE OF SEVERAL EMAIL COMMUNICATIONS TO THEM. NOW CAN ANY RESPONSIBLE PERSON FROM BHARTI AIRTEL CORPORATE ORGANISATION RESOLVE THIS ISSUE OF WRONG CHARGES AND REFUND ME BACK MY FULL AMOUNT. TRANSACTION ID AIRTEL REFERENCE IS [protected]. CAF NO IS ON HYDER00533737 PLEASE PROCESS MY REFUND OF RUPEES 49 IMMEDIATELY AND STOP HARASSING ME
Namaste Ms. Krishna,

This is with reference to your post dated 18 November 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Ms. Krishna,

This is with reference to your post dated 18 November 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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