Airtel — inflated bill/ overcharging

Address:	400705
Website:	www.airtel.in

Dear Sir/Madam,

I had been to Oman for a holiday for 1 month. Before leaving the country, I was told on call by Airtel of Rs.149/month International roaming scheme on which incoming will be free. I specifically asked if there will be any other charges and she denied that and said only if I make outgoing calls I will be charged. When I came back from Oman, I received a bill of Rs.21, 986. I found out and came to know that i was charged 999/day every time I received a call (which I was assuming to be free). They have activated such a scheme on their own and also gave me wrong information. I have a credit limit of Rs.1200. I was not informed by call or message when my bill crossed this amount. Even the Airtel app would not show me updated charges although I regularly checked it. My bills every month come in the range of Rs.500 and I clear the payment within 2 days of receiving the bill. I immediately contacted Airtel Customer Care on 25th May. After a 20 minute call I was told someone from Airtel will contact me in 24 to 48 hours and did not give me a complaint number even though I asked for it. I did not receive any call till 31st May. I again called Airtel and again I was forwarded to a senior who gave me the mail ID of nodal officer so I mailed the complaint to them. They were responding very slowly in mails. This seems to me as a practice of sneakily increasing the bill o[censored]nsuspecting customers. Today (11th June) they called me saying that they are sorry for the inconvenience and will reduce Rs.2000 in my bill. But still the amount is too huge and there is no fault of mine. So they said they will again verify and call me. But I have received another mail from Airtel saying that my payment is due and I will be charged penalty for late payment. Why are they putting me through this harassment? I have recorded all conversations of customer care with me. Kindly help in resolving this as soon as possible.

Regards,
Nikhil Nazareth
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