Airtel — Inhuman treatment and repeated humiliation by airtel service

Address:	New Delhi, Delhi, 110077
Website:	consumer complaints

This is reference to your last email dated November 14th 2015.

I have not seen such hypocrisy in any other service experience. It has been the heights of indecency in Airtel which I have observed in the past couple of days.

Kindly try to understand the weight of the situation before sending me any unbiased emails.

NOTE THAT MY WHOLE OFFICE IS WITHOUT AN INTERNET CONNECTION FROM THE LAST 12 DAYS.

Firstly when I request for termination of connection and had all set for a new one, you call me up and try to convince to do not discontinue my connection. When I agree for that you bar my outgoing calls! Upon requesting you to correct the issue over phone you ask for an email. But when I send you an email to unbar my outgoing calls you cease all my services goddammit, which includes outgoing + incoming + INTERNET.

Is this some kind of joke to you or you just do it for fun. Later on I find out that you have completely terminated my connection. Help me out here please, when a customer request you to do the same you force him to change his action, but when he agrees you just abruptly terminates cuts the live wire.

Then talking over phone with two of your employees, Ms. Muskan Aggarwal‎ and Mr. Tripathi (on Nov 9th) they accept the fault of Airtel for this lame mistakeand promise to activate the connection within 24-48 hours. But guess what the story do not ends there, over phone both of them (over different dates) promised to reactivate my connection at earliest and in the next instant when I receive their email (revert) they ask me to pay some outstanding amount.

Is this some scripted form of routine you follow at Airtel to traumatise the customer? Because surely it feels like so! Get one thing clear that I WILL PAY ALL THE AMOUNT at least you activate my connection so that I may continue my business. I will nowhere run with you 1500 rupees. Also as far as I tried to pay the outstanding I was unable to due to obvious reasons (my number does not qualifies due to disconnection). At billdesk registration is required first FROM THE COMPANY SIDE, as concern connection being a corporate connection.

I also cannot reach 121 because my broadband number is our of your active database now. I am out of options to reach some sensible individual at Airtel who may help me our of this nightmare. If you do not care about your churns then do provide me with some managerial level employee contact details so that I can get this stupid connection thing over with.

Do not bother to reach the undersigned if you want to prolong this matter unnecessarily.

Regards
S K Rajput
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