[Resolved] Airtel — Installation of broadband connection

mon_abhijit

from Noida, Uttar Pradesh

Address:	Chennai, Tamil Nadu, 603103
Website:	www.airtel.in

I wanted to install new airtel broadband connection in my house which is in Sabari Serenity apartment Siruseri, chennai. I contacted airtel and in their website, it is mentioned they charge u with 1000₹ as installation fee. I applied online and a parson called me from airtel and said i have to pay 3500₹ as installation charge instead of 1000₹ as mentioned. Why this huge variation from announcing publicly that it is only 1000₹ and you guys actually charging 3500₹? The parsons name was Manish Patel as i found in truecaller. His ph no is +[protected]. Please look into this matter as its not just a small varient.

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May 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 11 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Aug 16, 2016

Updated by mon_abhijit Please solve the problem as soon as pissible, as i need the connection urgently. I got a call from your representative saying that soon a sales team guy gonna call me and do the needfull. But i didnt get any call as of now. Still waiting for that sales guy.

Aug 16, 2016

Updated by mon_abhijit Well done guys. This guy called me and shouted at me saying 3000₹ is the price. If i want then ok or leave. Here is his phone number- +[protected]. What a great customer oriented service you guys are providing. I will look forward to further continue this case after this kind of behaviour.

Sep 01, 2016

Updated by mon_abhijit Thank you for your such a worst service. You just lost one of your regular customer. Moving to jio network.