Airtel — international pack activated but not working in sri lanka

For my airtel postpaid number international pack if 1199 is activated but when i landed in country where i am travelling i am not able to receive calls nor make calls. This kind of service is not accepted at all. I was told by customer care service representative that pack will be activated as soon as i land in sri lanka but nothing got activated. Either activate it or deactivate my plan. I am definitely not going to pay if its not working.
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