Airtel — international roaming activated without explicit approval

Airtel — international roaming activated without explicit approval

B bhups83 from Mumbai, Maharashtra

Recently i visited to bhutan and i intentionally did not opt for international roaming, which i did couple of months ago while traveling to usa, as i was planning to use hotel provided wifi and local sim. But after coming back i have been slapped with a huge bill having international roaming data charges. They never called for taking my explicit permission before enabling international roaming. Date of visit: 1st june to 7th june, 2019. Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint. Jun 25, 2019 Updated by bhups83 After having multiple customer support calls, nobody is willing to understand my predicament. It is like as if I walked into an airtel store then they can charge me for breathing their air. Their single argument is they have SMS'd and emailed me about this and I should have disabled international roaming if I didn't want it. When I purchased my postpaid connection, international roaming wasn't there and they simply can not enable this on their behest and by sending an SMS they can't wash their hands of any further responsibility.
Add a Comment	Share
Submit Close