[Resolved] Airtel — International Roaming fraudulent overcharge on bill

Nirmal Mathew

from Bengaluru, Karnataka

Address:	560095
Website:	www.airtel.in

I subscribed to a basic 2999 USA 3GB plan for 10days. I used 1 GB of it in 5days and disconnected it once I landed in India. Airtel gave me a bill of 15k which after 30days they waived off 7900 as it was wrongly charged. Next month in March 2017 I get a bill for 75000 against international roaming data usage for a period of 3hours in UAE which includes 10000 Rs taxes. I didn't subscribe to UAE roaming, I used free wifi at the airport and now they're giving me a bill for 75000.

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May 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Airtel Customer Care's response Dear Mr. Mathew,

This is with reference to your post, dated 7 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Mar 29, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 March 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Nirmal Mathew

from Bengaluru, Karnataka

Rakesh - 7 days up and you'll still can't explain this bill?
i used free airport wifi for the 3 hrs at the airport - why am i getting charged 65k for this?
i didn't ask for roaming in the UAE, why was roaming active on my phone?
to prevent a high data bill, Airtel sent me roaming pack options when i landed in the US. how come no such was sent when i landed in the UAE?
Airtel proactively subscribed me to a 999 pack without my permission when i landed in the US to ensure no high data costs were incurred. how come that didn't happen when they noticed data being used?
my credit limit is 15000 Rs, how did they let my bill run to 15001 let alone 75000 without even checking if this was correct?
your standard copy paste script reply won't work Rakesh or whoever you are!

Jaya R

from Bengaluru, Karnataka

I am facing a similar issue and more severe !!! I will be homeless in a week's time !!! Thanks to Airtel's fraudulent bill!!

monish sahani

from Bengaluru, Karnataka

When i reached this page after searching the problem of mine with Airtel, i realized i am not alone. Airtel has charged me Rs 83000 even after applying all roaming packages and all. Would like to connect with you all to know and understand better how to present and claim damages.

Karen Mathias

from Hyderabad, Telangana

I think I top the list - Airtel has charged me 4 lakhs and I got the message last evening..! Still waiting for a confirmation from them. Seems like a technical issue...so it's best we don't panic.

adra08

from Mumbai, Maharashtra

HI,

I am on the same page, they charged me 27K for 9mb data and I had a international pack on. How did you resolve this, their customer care is of no help.