Airtel — internet lease line issue - business loss

Address:	Mohali, Punjab
Website:	www.worldtechtower.com

This is to bring to your kind notice the issue being faced from airtel mohali – after dealing so long with local airtel force i have no option left other than to write to you. We hope this email o[censored]s shall bring some results.
We are owner of world tech tower (1 lakh sq ft) at plot c203 phase 8 b mohali, punjab. We have rented one of our floors (12000 sq ft) to a company software unlimited indian pvt ltd. They gave a po of 50 mbps to mr. Rakesh thakur one of sales executive on aug 8, 2017. Commitment was to give installation on or before aug 31, 2017. The company has 160 employees and have to move to our premises on sep 1, 2017. Company has not been able to move to our premises. There are huge financial losses. Company has escalated it to local senior airtel officials like anoop, manu sood, kulasekar but no one is responding back. Company is subsidiary of a us company – loss of that company and our loss is huge. Client is paying us 8.5 lakh per month.
We are also loosing other clients as this company has been talking to other that internet connectivity is an issue at our property. Ours is a very renowned upcoming property and with such issues we are not able to move ahead our business.
On top of it employees of airtel are not even responding. As a sales guy we understand that one should go and meet clients and update on situation. The people here are so irresponsible and there commitment means nothing. They are bringing bad name to airtel.
Kindly look into this and see if we can get this po done by sep 20, 2017 at least. This is very serious matter that needs your utmost attention.
Regards,
Ashok goyal
Managing director
World tech tower
Mobile[protected], [protected]