Comments
Issue was from your site and was not a big issue, it was just bcz of worst service, resolving an issue related to internet service should not take more than 24 hrs, you took more than 1 Month.
I would like to give one more example of your worst service.
1. I raised request to change my Plan and I got below confirmation mail from you;
"Dear Jeevan Kumar Yadav,
Greetings from Airtel!
This is in reference to your email requesting for bill plan change to myPlan corporate 599 for your Airtel mobile number [protected].
I would like to confirm that your bill plan has been changed from myPlan CORP 399 to myPlan CORP 599 effective 27/01/2016.
Kindly make a note that, myPlan offers you the flexibility of changing the booster packs as per your requirement and the change in my plan or booster packs can be done once in a bill cycle.
-...so on"
That simply says Plan has changed but while I checked with customer care, after 3-4 Hrs of receiving mail then come to know that this still in process.
There is no coordination between teams.
I would like to give one more example of your worst service.
1. I raised request to change my Plan and I got below confirmation mail from you;
"Dear Jeevan Kumar Yadav,
Greetings from Airtel!
This is in reference to your email requesting for bill plan change to myPlan corporate 599 for your Airtel mobile number [protected].
I would like to confirm that your bill plan has been changed from myPlan CORP 399 to myPlan CORP 599 effective 27/01/2016.
Kindly make a note that, myPlan offers you the flexibility of changing the booster packs as per your requirement and the change in my plan or booster packs can be done once in a bill cycle.
-...so on"
That simply says Plan has changed but while I checked with customer care, after 3-4 Hrs of receiving mail then come to know that this still in process.
There is no coordination between teams.
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This is with reference to your post dated 18 January 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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