Airtel — internet tv box

Address:

600028

Sent: 24 march 2018 16:40
To: '[protected]@airtel.in'
Cc: 'dthnodal. [protected]@in. Airtel.com'
Subject: complaint a/c internet tv set up box

Dear sir,
Ref. To your offer to upgrade hd set up box to internet tv box we have gone for it & your frenchisee royal associates, mandeveli had deputed someone to deliver the box @ payment of rs. 250/-. For demonstration.

They told they will demonstrate the product & if we are convinced we can go for it. He also clarified that after 2 months of free viewing if you want to continue with your old package you can do that which was also confirmed by you phone executive & on his confirmation we have gone for it.

Once the box was fixed they asked us to recharge for rs. 3000/- to activate, so that they can demonstrate the same.

We fail to understand that before demonstration of your box how can you ask your customer to pay rs. 3000/-.

Anyway we paid the same & then they said that your airtel wifi signals are not reaching the box, hence contact airtel broad band division & once it is done we will come & do rest of the work.

Now it is rediculus that your airtel broad band wifi cannot cover atlest 4-5 meter of distance, but we managed to see that our set up box was able to receive wifi signals.
We are trying to reach your franchise for more than 3 days but no one has turned up.

Even your relay also is with disturbance every 20-30 minutes to upgrade your software.

We are fred up & we request you to take back your box & return our old hd box & refund our 3000/- paid to you on last sunday. It is almost more than a week that box in unsusable form.

We fail to understand that a company like airtel is so highly unprofessional in their approach & no proper dept. Is ready to listen to us.

We are having association with your company & we are using you broad band / fixed telephone & your dth but now it is high time to look out for another service provider.

We senior citizen & we do not have patience./ money / time to break our head with company like yours, above incident has shown the culture of airtel group.

We have tried to contact your nodal people but no proper response & no one picks up the phone, it is just ringing.

Very bad experience with your company

Kindly revert on the above subject or else we will have to approach consumer court for proper legal action.

Regards
Suresh ruparel
13/15, 2nd main road,
R. A. Puram
Chennai, 600028