[Resolved]  Airtel — Iptv service discontinuation notice

Address:	110078
Website:	www.airtel.in

I have been an airtel a/c no 11458333 triple play especially iptv user from day one. further, i have a fair understanding of the pros & cons of technology aspects to do with iptv vs dth. while in the initial phase there has been issues to do with poor reception due to copper connectivity, now transformation is happening across the length and breadth of the nation with optical fibre connectivity to enhance the broadband speeds as well as to enrich user experience. the union minister for telecom, mr. ravi shankar prasad needs to ascertain why operators like airtel are unable to augment their bouquet of high speed internet services especially in the national capital region of delhi???

The truth as it unfolds appears to be that operators are narrow minded with short term focus and want to make a quick buck by installing mobile towers which is a proven threat to residents like us due to radio magnetic waves that are bound to kill us in the long run while the operators with connivance with the government want to avoid capex on ofc deployment that has slightly long gestation period for roi. as such it appears there is only terminology twist from the government front in promoting digital india initiatives while unable to comprehend the sustainable business models that ofc can propel in the long run. wire-line i. e. fixed line is the proven solution world over and not wireless as being advocated by syndicated efforts of the service providers exploiting the naïve understanding of the government institutions.

A high speed broad band connection can not only increase the gdp growth of the nation, it can improve the quality of life of each individual, cities and the connected communities in the ecosystem.

It is unfortunate that operators are focused only in book building and brand recognition and lack every aspect in creating a customer delight.

I had personally written to mr. gopal vittal who happens to be the head @ airtel for this iptv vertical, but the mail id bounced back and is conveniently routing to a customer support desk.

Further, the customer support executives are trained parrots who doesn't have a clue as to what to respond and they care a damn about retention of a customer. airtel helpdesk has confirmed that upon cancellation of the service and not migrating to the dth offer, the refund will be processed and credited after 45 days.in my case, i have a major advance that i had maintained assuming the service provider a reliable player and now to return my own money, airtel needs 45 days. what an irony and this is ease of business in india... regulatory bodies please wake up from deep slumber and act now!!!