Airtel — Irregularities in issue closing, bad service and no responsibility on issues.

Address:560071
Website:www.airtel.in

I have been tortured both mentally and financially by Airtel services. Kindly take a look at the my recent tickets raised and their services. 1. 57506280: Premise shifting due to change in Location. Raised on 10th July 2015, closed on 15th July 2015. 2. 57655494: Slow browsing in the new location also experiencing 'Limited Access' Raised on 15th July 2015, closed on 23rd July 2015. 3. 58056940: Wifi strength Issue still persist, requested to shift the router in other room, same premise. Raised on 29th July 2015, closed without confirmation on 13th Aug 2015. Shift not done. 4. 58638088: Raised the complain againfor same premise shifting Raised on 16th Aug 2015, closed on 23rd Aug 2015 without confirmation, shift not yet completed. 5. 60409876: Same premise shifting raised again to get it completed. Raised on 8th Oct 2015, closed on 15th Oct 2015 without confirmation and actually this was completed on 23rd October, how come they can preclose a ticket, why is there an irregularity? I have call records with the technician of 23rd Oct. How many irregularities are they doing including this? Where is their 24 hours response guarantee? What about customer service? In this period i have been calling them again and again like 100 times and have wasted my precious time. They introduced a mental torture to me by their bad services and irresponsible behavior. I am not able to concentrate on anything and have become very irritated due to their ignorance. Please help me get justice as a customer. Please let me know if you need more information.
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Dear Mr. Kumar,

This is with reference to your post dated 30 October 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Hi airtel,

This issue has not been resolved by you as i still did not get any compensation from you for the harassment and mental torture you have given to me. Please make sure you settle this.

Further this is very disgusting that I am still getting billed while i stopped using your services back in mid November. I have also got confirmation from your customer care representative that my connection has been barred. So why am i getting false bills?

I can never think of any worse situation like this. I have got a billing of 5128 yesterday saying total dues, while for last 3 months i am not using the services.

Thanks,
Manish

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