[Resolved] Airtel — Irresponsible Behaviour on Part of Airtel

ajayritika2005

from Shimla, Himachal Pradesh

Address:	110021
Website:	Airtel Communication

Regret to state that I had recharged my prepaid mobile no. [protected] on the morning of 03 Jun 17 in Singapore for availing one day international Roaming Services.

Post recharge for an amount of Rs.498/- I was unable to access Data on my mobile. Throughout, the day I made 3 calls to the customer care to resolve my issue, only to receive false hopes and assurances stating that your Data services would be resumed within 30 min or else we will get back.

No help was provided to me despite my urgent requirement to use Data in Singapore on that single day...

Post returning back to India, I even lodged a complaint on 05 Jun 17 wherein I was given a complaint No. [protected]... stating that our representatives will get back.

Almost a month has passed and I am yet to hear from any of Airtel's representatives...

Absolute Shame on such a big company like Airtel!!!

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Sep 3, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Airtel Customer Care's response Dear Ajay,

This is with reference to your post, dated 02 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd