[Resolved]  Airtel — Is Airtel encouraging Digital India ?

Address:

Faridabad, Haryana, 121006

Dear Sir,

Inspired by Prime Minister's Digital India Movement, we have started our family members to get the mobiles recharged thru Internet payment but getting discouraged to do so..

Our balance for the talk time on mobile service of Airtel, Delhi Circle was not available so we decided to get it recharged thru mobile online payment.

When mobile calling services didn't get activated, we spoke to customer care and realised that we did the mistake in selection of the right package option.

In an attempt to make the digital payment for talk time plan, by mistake, option was selected for internet pack by us. This happened on 8th Feb 2017.

By admitting our mistake, we requested the customer care to cancel our wrong order so that we can use the amount for correct requirement.

We were told that it is not possible to cancel the order even when it is done by mistake. They also confirmed that wrongly ordered service is not yet used by us.

We were also informed by customer care to speak to Online payment service provider, instead, which has no role to play in the matter.

Our reference no. is CONRC[protected], dated 10th Feb 2017.

May we request to company authorities to address the following:

1. In case any order is wrongly placed by customer, what are the provisions for customer, to deal with these kind of issues, especially at the time when Prime Minister is stressing the need to make India Digital.

Thanks.