| Address: | Bangalore, Karnataka, 560029 |
| Website: | www.airtel.in |
Hi,
Reference number: cbdvc[protected]
Today apr 21st 2016, at 9:24 am, i gave missed call to my friend in us.
I clearly started hearing ringing sound, same time call duration started. Immediately i disconnected the call. Call duration was 4 seconds and i was charged 8 rupees.
I know if the recipient attends the call, and if i disconnect the call in 1 sec also i will charged (I am not a kid, i am using mobile from many years).
But in this case, the call duration started the same time i started hearing ring sound, so i disconnected the call.
I wanted to tell this issue to the customer care person. First one lady picked and she was telling ican check call history by dialing some number. She was not understanding what i was trying to tell. She then transferred the call to her supervisor.
Her supervisor, she is not at all ready to listen what i am telling. She got he information from the previous lady. She was not ready to listen what i was trying to tell, she started telling isd call is like that, very far distance is there in between it will take time to reach me what he spoke(Kidish story).
I was trying to tell that there is a technical glitch here, "call duration started same time when i heard the ringing voice".
I am not much bothered about that 8 rupees deduction now. But the dumb supervisor response bothered me much, she is telling there is no issue here, you dumb supervisor if there is no issue, why customer will call to you and wait on hold to speak with you.
Dumb supervisor first listen what customer is trying to tell, then understand what customer told. Dont tell your story and ask me to check the call history. "call duration started same time when i heard the ringing voice, immediately i disconnected the call".
You would have to told my mistake it might have happened due to technical reasons. But you are concluding there is no issue, we can see in our records and mistake is mine. You dumb supervisor that i can see in my call history also, call duration is 4 seconds.
Finally that dumb supervisor is asking is there any thing she can help me. You please listen what customer is saying, understand their intention. I was not blaming you customer care people, but i wanted to raise this technical glitch matter, but she concluded there is no issue and i unnecessarily call her and its my mistake.
This dumb supervisor created wrong impression on the company itself.
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