[Resolved]  Airtel — Issuance of prepaid sim cards without proper subscriber verification

Address:500016
Website:airtel.in

Respected authorities,

Airtel has issued a sim card on my name (# [protected]) with out proper subscriber verification. The sim cards are issued on fake documents and forged signatures. When the said sim card is issued i was in abroad. A case has been registered against me because of the fraudulent numbers issued by airtel. When i approached airtel through different channels (To airtel office, nodal, appellate, trai, dot) i did not get any response, i was told that the numbers are de-activated.

When asked them to follow dot norms and register an fir they did not respond on that.

I underwent humiliation and undergoing lot of mental stress and trauma and for the blunder being made by airtel i am not getting proper response.

If this type of activities continues fraudulent people and terrorist will take advantage and there would be security issues in our country.

I would request you to take appropriate action on the service provider and instruct mobile service providers to have thorough verification while issuing sim cards.

Thanks,
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May 9, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2017
Airtel Customer Care's response
Dear Mr. Srikonda,

This is with reference to your post dated 7 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Mar 24, 2017
Updated by raghavendra srikonda
I did not receive any resolution details. I want to know how the SIM card was issued with fake documents.
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