Airtel — Issue with new broadband connection

Address:

Bangalore, Karnataka

I had a chat with their online chat officer Soumya and have reqested whether a new broadband connection is feasible at my address. She has verified and confirmed and provided that speeds upto 16mbps line are feasible. Then she has updated me the available plans and as per my confirmation on a plan she has provided me a direct payment link where i have paid 1000 rupees. Upon confirmation it said that i will recieve a message to my phone and an email confirmation but i havent received any. Luckily i have taken the screenshot of the payment reference. after a day i have sent an email to their team requesting for more information and raised a complaint via their site regarding the same. They have updated that i will get information with 3 days and have closed the complaint. On 3rd day i have recieved a call from airtel saying that my address is not feasible and asking whether i need any other service. I am really confused it is their team who has confirmed that the address it feasible and asked to go with payment, then later they are saying it is not feasible. Is it some issue with in their teams or are they trying to fool people. never expected such worst service from a reputed company like airetl. It is really disgusting.