Airtel — Issue wrong sim card

firozkhan98936

from Ratlam, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452007

Dear SIr,

With using MNP I have port out my number [protected] from Vodafone Operator to AIrtel and the same has been done on 17.02.2016 at 00.40 AM but when I have inserted my new Airtel SIM card into my phone the new SIM card has been activated only for outgoing calls and it was not working for incoming calls and incoming & outgoing messages. So i have spoken up with 121 Airtel Customer Care on 17.02.2016 at 11.30 AM and they told me "your SIM card not showing in our system due to SIM card damaged or any other technical issue so go for new SIM card at Airtel office. So for the same I went to Airtel Office at Geeta Bhawan Square and they have checked what is the actual technical issue and they captured the same.

Actually DSC Agent has issued me wrong SIM having H3 category which is not technically right for my number [protected] series instead of that they should have issued H1 category SIM Card, so for the same I have talked with DSC agent who issued me SIM card earlier then DSC agent issued me new SIM card H1 category on 18.02.2016 and they shot an email for activation.

But till the time my new SIM card not activated I am unable to attend any business call from our valued clients.

its already 4 days over and still my problem my not sort out by company.

Please do the needful.

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Airtel customer support has been notified about the posted complaint.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Khan,

This is with reference to your post dated 20 February 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Khan,

This is with reference to your post dated 20 February 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

firozkhan98936

from Ratlam, Madhya Pradesh

Dear Ms. Akanksha Singh,

Thanks for your reply email,

Now my number is activate for calling and you can call me at [protected] for further information.

But after 10 days it has activated and in the meantime I have lost many customers and I could not do any my banking transactions due to delayed service by Airtel.

Regards

Firoz Khan