Airtel — Issues with billing and cancellation policies

Address:

Bangalore, Karnataka

I am an Airtek 4g customer ( [protected]) and I would like to register my strong displeasure and a complaint against Airtel's operating policies. In December I had requested a downgrade in plan from 80gb for INR 5500/month (now a legacy plan) to a 45GB for INR 3500/month. I called them on the 20th of December to make the request and the Airtel support executive who I had spoken with assured me that the plan would come into effect in the next billing cycle and the new plan would go into effect on the 26th. - I received an sms on the 27th saying the plan was changed, my account showed the new plan too. however my bill reflected the old billing of INR 5500. - On seeking an explanation from Airtel over the discrepancy I noticed, the person I spoke with just apologized but offered no real explanations beyond that. A month late, now I find myself in a situation where their collections teams are demanding the payment for the undelivered services (which I have refused and contested.) Furthermore, they have gone on to bar my 4g services but, the interesting thing is that their system is configured so that it will continue to accrue the significant line rental charges that apply AND as part of their policy they will refuse to cancel the service until "all dues are paid" This is grossly unfair that I have to pay for their mistakes and continue to be held to ransom as well. Please advise on how to deal with this.