Airtel — lies on the service being provided by airtel

Address:

Bangalore, Karnataka, 560066

I am a new customer of airtel in bangalore for broadband and dth service. I took the airtel service a month ago. I am really disappointed with the service.
As per my plan for broadband - i was promised to avail the amazon prime video subscription which didn't happen till date. I was also promised to avail the monthly data plan for cell phone, which also didn't happen.
On top of that, after repeated complaints to customer service - service requests are getting created and being closed without resolution.
Moreover, the local personnel for airtel are big time cheater, even they are not picking up the calls once installation is done.
I need help on the above matter.