Airtel — lineman's language

Address:

Thane, Maharashtra, 401208

I had lodged a complaint for reconnecting my airtel digital tv as my house is going under renovation. Yesterday I have completed the concealing of my wires so I called airtel to send somebody and reconnect the stb. One Bahadur having phone no.[protected] had visited to my place and he reconnected the STB but in the morning again due to some problem I have to disconnect the STB after shifting the TV I have tried to insert the connector to STB but was unable to do so. So I called the so called bahadur having phone no.[protected] but he never picked up the phone. Then I lodged a complaint again to airtel and was replied that somebody till 8.00 p.m. will come and do the job.
After sometime I again tried to call that bahadur having phone no.[protected] this time he picked up the phone, so I explained him the whole story. After hearing the same he started speaking abusing language and saying that I will also see who comes to your place. Hearing this from a lineman I felt very bad. So I complained to airtel, around 7.00 p.m. this time some dimple took the phone and started taking side of the lineman and said that he will not come today and will come only the next day, i told her that I was told that till 8.00 p.m. and right now it is 7.00 p.m. only so you can send hm within 1 hour as I was told by customer care person that somebody will visit your place to solve your problem by 8.00 p.m. on this she tried to be rude and told me that she is connecting me to to some executive and kept me on hold for 5-6 minutes after sometime only spoke to me and said that he will not come today as this not the time to visit I told her it is 7.10 and he can come as the time limit is till 8.00 p.m. but she also started speaking rudly. I therefore request you to kindly take some action and teach them manners to talk to the customer or you may loose 1 DTH Connection as well as 2 Airtel mobile connections...