[Resolved] Airtel — Looting Prepaid Recharge plans

miraclemithesh

from Pune, Maharashtra

Address:

Bangalore Urban, Karnataka

Im using Airtel services from a long time. However recently found out that Airtel is looting its Prepaid subscribers through some recharge plans. I have recharged a pack of Rs.198 = 33500 loc + std per month. When I recharged on 26/06/2014 my balnce was Rs.26. As I made a call after recharge first my balance of Rs.26 got deducted to Rs.0 after that my 33500 loc+std offer started & For Gods sake there is no way you can find out how many seconds are remaining in your 33500 loc+std offer. Whenever you make a call first operator will say "Your balance is too low to make a call, Kindly recharge on time" so you have to disconnect the call & have to dial again to get connected. When I wanted to inquire about this with the customer care representative, I'm unabel to connect as my blalance was showing Rs.0. Over that my offer was over by 22/7/2014 which is 4 days prior to the month. This is a kind of cheating a well reputed company is doing in this country & stealing its subscribers money. Airtel is working on a concept that it will steal few Ruppes & Paise from every customer & customer will not bargain & sue company for few paisas or rupees. But people should understand that Airtel has more than 200 million customers in India alone. If they steal One Rupee from one customer per day they will make "200million Rupee's" per day. I felt Airtel is not just cheat me but Raped me & Its every Customer!!!

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Jan 3, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2014

Airtel Customer Care's response Dear Mithesh,

This is with reference to your post dated 22 July 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Comments

thakuramitchauhan

from Noida, Uttar Pradesh

I had a very bad experience with Airel, when I recharged my mom's prepaid phone on 17th Oct 2014 with Rs 41 "WhatsApp plan" (175 MB whatsapp+25 MB 2G data for 30 days), immediately after recharging when my mom started using the whats app, her balance started reducing. When I called the Pre-Paid customer care in Himachal ( it's too pathetic customer care, they don't bother to take your calls, if bichance they take call will disconnect soon), One of the executive girl told me that you can only chat but no upload and download, so my mom just messaged and balance reduced. Then she told me that this plan is just to be able to use whats app, however balance will still be deducted and eventually so was confirmed by her so called lead. That was not satisfying considering Airtel's claimed plan (175 MB whatsapp+25 MB 2G data for 30 days) which means that we can do any thing up to the limit of 175 MB on whats App. My mom donsn't use internet any ways. I do rememer that during the month of Sept 2014, when I recharged same plan, no amount was deducted.

Today on 20th Oct, again I received a call from my mom that when she clicked a pic on whats app, 53 Rs got deducted immediately. Airtel is unecessarily deducting money from prepaid users to fool them as we can generate any records of this. Can they provide all details of prepaid number.
Today I tried to reach them from my post paid mobile by calling to their said prepaid helpline [protected] I called them around four time to get to the customer care line and spend about 40 mnts of talktime in order to convey my message then they transferred me to Pre paid service saying that this number ([protected]) is not prepaid service number, and at last when I conveyed my concern, the so called platinum service associate confirmed to me about above plan that no balance should be deducted, he asked me to wait online in order to check the records, however to my surprise again the lines got disconnected.
Is airtel doing this cheating because of it's monopoly and never bother to care about customers Or want me to take an action in consumers court.
Can any Airtel senior executive respond on this

Regards,
Amit