[Resolved] Airtel — 'Manage Services' inadequate | |
Airtel’s online customer care for mobile subscribers is going from bad to worse… Check out their newly
‘re-designed’ ‘My Airtel’ page. For months they had been expressing regret for the ‘inconvenience to our customers’ during their re-designing phase that took several months. And when finally the new page became a
reality, it has turned out to be quite inadequate.
For example, in the ‘Last 5 transactions’, in ‘Manage
Services’ on their new My Airtel page, you can NO MORE view the last five numbers you called. This is
atrocious. The purpose is defeated if you cannot view the numbers. Why have
they taken them out? The new page just gives the time, date and charge. More important are the numbers. Previously all these details were could be viewed.
I call upon the company to restore called five numbers, and
if possible incoming 5 calls as well, immediately. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |
4 Comments | |
Comments
Yes, I have also experienced the same the way you did. There is no use for this service if you cannot see the number whom you have called.
Yes, I have also experienced the same the way you did. There is no use for this service if you cannot see the number whom you have called.
Dear Raghu,
This is with reference to your post dated 20 October 2014
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 20 October 2014
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 20 Oct. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33