Airtel — misbehaviour of staff with customer

Address:

Raigarh, Chhattisgarh, 492001

This is to notify you that your current staff mr. Sagar katare which is working in airtel service centre outlet, shyam plaza pandri, raipur chhattisgarh 492001 had badly misbehaved with me, he doesn't even know how to deal with a women and more over to a customer.

I went to the outlet around 7.15 pm and shutter outside the outlet was half closed but still i went inside and very politely i asked ur customer executive lady about the problem, in between mr. Sagar another staff asked me very rudly to take a token. Although i ignore this. I start asking a lady staff regarding my queries she answer few and then divert me to mr. Sagar katare (Staff). When i start asking him my queries he answer few and very rudly he said madam kal aana store band karne ka tim ho gaya hai muje or bhi kaam hai aapki prob solve k alawa. And it was around 7.45pm. I just backout and start writing my feedback in the visitor book. All of a sudden he and one female staff start shouting, yelling and harrasing me and my friend and using bad language regarding the feedback, this kind of misbehaviour is not acceptable at airtel outlet. When i start making video of his misbehaviour he start hiding. Still i have his cliping recoded.

Even the rm was not able to handle their staff. Rm was least bothered and helpless. Rm had witnessed this situation and the misbehaviour of sagar katare. And when i was complaining to rm sagar katare was speaking in between and shouting - jo karna hai kar lena and again when i start recording his misbehaviour rm said recording is not allowed.

Wow! What a outlet where misbehaviour and harrassment is allowed with a customer but recording of misbehaviour is not allowed. Is this the kind of behaviour we are expecting with such a big reputed organisation.

However, there was a cctv camera placed in your outlet, you can check the footage by yourself regarding the mishappenings and outstanding behaviour of your employeesq. Date 6 nov 2017 time 7.00pm to 8.00pm.

Looking forward for necessary action against this matter else i will be forced towards the consumer court.